faq

1. Review the products and click on the product of your choice.
2. Select the weight using the drop down list.
3. Click on “Add to Cart”.
4. View your “Cart” once you are satisfied with your order.
5. Review and confirm your order then click on “Proceed to Checkout”.
6. Input and review your billing details then proceed to “Place Order”.
7. After placing your order, check your email for confirmation.
8. Check out and pay using Bitcoins, Credit Card, Gift Card, or Wire-Transfer.

How do you ship?
We ship our products worldwide and all packages are shipped very discreet.
– Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments.
– Packaging types are changed constantly to achieve max delivery success!
– We usually ship in soft toys, video cassettes, dolls. We wrap items in carbon photo paper. X-ray will not penetrate. Packages are Double Vacuum Seal and Stealth Package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers,

–Lager orders are professionally wrapped into an oily plastic, no smell, no x-ray penetration and cannot be detected even with the ION scanner. Then packaged into a Play-station or X-box carton so buyer receives stuff as though receiving a newly ordered game.
– The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment & Handling charge).
– We also reuse original cardboard boxes for packing different products that fit in (because we are ecological oriented company and because this way there is more possibility to deliver successfully)
– Shipments are sent from various addresses within the UNITED STATES and different European countries. How are bulk/large quantity orders shipped?.

We do not issue refunds or exchanges for most products with the except of disposable vape pens and dabbing rigs. If you believe that you have a defective product please contact us within 48 hours of receiving the product. Please note that we only issue refunds in the form of points.

Yes! We do our best to be available for our customers and their inquiries. Our contact number is (903) 392-6137 where you can reach us via Text Message or WhatsApp (we cannot answer phone calls, however you can leave us a voicemail).
You can also contact us on our website via live chat; and you can even reach us on Facebook via Live Messenger. Live chat operating hours are 9am-10pm (PST) Monday to Friday, or you can contact us 24/7 by email to info@topkushsuppliers.com.

Yes

Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at info@topkushsuppliers.com with your order number that you want cancelled.

Track your order using the tracking code which we are going to provide to us after you order checking if your order is correct and after we take your package to the delivery agency you will track using the Order Tracker provided with your order details by email. If this doesn’t give you the information you’re looking for, please use our contact form to get in touch with us.

If you haven’t heard back from us, please check your spam folder. If you’ve emailed us more than twice without a reply, please email us one more time using a different email account. You can also leave us a voicemail with your contact number, and we will gladly call you back. NB HOTMAIL has a real bad habit of junking our emails.

It depends on the delivery option you have selected. We provide various shipping options to facilitate you to the maximum. We ensure that you will get your package as soon as possible by using express shipping all across US/Canada. You can also get free shipping for the following:

Spend $120 and Expedited is free (valued at $15)

Spend $149 and Express is free (valued at $25)

Spend $199 and Priority is free (valued at $40)

If we receive your order and payment by 9AM PST (1PM EST), your order will be shipped the same business day.

If your order and payment is received after 10AM PST (1PM EST), your order will be shipped the following business day.

If you do not receive your package 2 days after the expected arrival date, let us know, and we will file a trace with the delivery service.

The delivery agency will conduct an investigation which takes 5 business days to complete. If they locate the package, it’ll be sent to you within a few business days. If it’s deemed “unrecoverable,” we will send you a replacement package free of charge.

We do not offer refunds if your order arrives late due to any postal issues or incomplete addresses, since we are not responsible for Delivery service.

There are 2 likely scenarios:

1. The postal worker placed it in the wrong mailbox.

2. Often the postal worker will scan all the packages as “successfully delivered” in the morning and then will spend the day delivering all the packages.

If you do not receive your package after 2 days of receiving the “successfully delivered” notification, let us know, and we will file a trace investigation with Post. This investigation takes about 5 business days. If they locate the package, it will be sent to you within a few business days, if it is deemed “unrecoverable,” we will replace it for you free of charge (up to $200).

From Post service

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;

their Community Mail Box for the item or parcel compartment key;

around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

All orders over $500 will be sent with Signature Required.

All other orders that prefer not to have this option, please leave a note with your order saying “No Signature Required”.

If you’re tracking your package on the Post office website and it looks like it’s headed to the wrong city, it’s most likely due to human error at the Post Office. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

We will email you your tracking number before it has been scanned at the Post office. If your package has yet to be scanned (due to it being a weekend/holiday), your tracking number will not be traceable on the Post Office website.

Please wait until the end of the day and your tracking number should appear correctly. If it does not, please email “support@topkushsuppliers.com” and we will look into it.

Sounds impossible but, YES we are currently buy weed online with online dispensary shipping to all states in the United States and  Worldwide.

As a leading activist marijuana dispensary faced with legal boundaries, our operations are stealth giving us the will power to provide weed strains to needy patients and consumers who are willing to collaborate and exercise patience as all deliveries aren’t signature required packages. Contact us if you have any more questions.

If we deposit your payment by our 9 am (PST) cut off time, your order will be shipped the same business day. If we deposit your payment after 9 am (PST), your order will be shipped the next business day. We recommend that you send payment the day before you want us to ship your package (payments are processed in the order that they are received). It is our intention to ship as many packages as we can on any given day, therefore our cut off time may be extended internally past 9 am.

Bitcoin is a virtual currency that helps facilitate e-commerce transactions around the world while helping to keep buyer and seller anonymous and secure. Please refer to this external guide on how to purchase and sell Bitcoins.

Once the payment is sent, it may take a few hours for us to receive and then

Once the order is placed, the next step is to send your payment to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.

Direct credit/debit card payments. We also accept Wire Transfers, Zelle, and Bitcoin, and ship via FedEx, UPS & Post office (Other Delivery Agency) priority mail directly to your door. Also, buy weed online with Walmart Gift Cards

The original structure to indicate quality is using different sequences of “A”s. The more A’s, the higher the quality. AAAA (also known as quads) are usually known to be the highest quality.

A –
quality: bush/very low

AA – also known as: dubs, double A
quality: low

AAA – also known as: trips, triple A
Quality: good/high

Note: we have “high trips” and “low trips.” This is where most of the dispensaries begin mislabelling their cannabis.

AAAA – also known as: quads
Quality: high/highest

Note: again, we have “high quads” and “low quads.” This is where more mislabelling happens.

With that being said, everyone ends up labelling quality based on their own in-house quality. If most of their shelves are at the “trips” (AAA) level, then they’ll end up labelling their lower trips as AA or high trip AAA and labelling their high trips (AAA) as quads (AAAA). Hence, making it difficult for the consumer to know the real quality of product from a store until they’ve purchased from multiple online dispensaries to really compare.

Another thing to consider is cannabis quality is increasing every single year, if not every season. It is probably the fastest evolving plant on the planet at the moment with so many great growers coming out with new and innovative ways to grow even higher quality cannabis. This, again, increases the quads (AAAA) quality range. We wouldn’t be surprised if some people have begun calling their cannabis AAAAA (quints…?) quality.

If you requested your order with Express shipping, send us clear images of the damaged product with your order number and one of our customer service representatives will assist you. If you requested Expedited shipping, we do not take responsibility as expedited mail takes 2-3 days longer, which increases the likelihood of products melting in the heat.

support@topkushsuppliers.com

Please send us the order number, so we can check if the mistake was made on our end and check to see how your order was packaged to ensure we tend to the situation in an accurate manner.

support@topkushsuppliers.com